Caring Communities Begin with Quick Solutions.
OneResi provides a comprehensive platform for handling all service requests, maintenance tasks, and vendor assignments. Our system automates escalations, tracks SLAs, and ensures timely resolution of all community issues through structured workflows.
Why Management Teams Love It
Centralized Complaint Management
Organize all resident complaints and service requests in one screen.
Automated SLA Escalation
Automatic escalation to Level 2 and Level 3 when complaints exceed configured SLA timelines.
Vendor Assignment & Tracking
Assign complaints and services to vendors and track progress in real-time.
Recurring Task Management
Create and manage recurring tasks, contract dates, and daily service assignments.
Service Status Monitoring
Monitor all service requests from new to in-progress, completed, and verified stages.
Centralized Complaint Management
Organize all resident complaints and service requests in one screen.
Automated SLA Escalation
Automatic escalation to Level 2 and Level 3 when complaints exceed configured SLA timelines.
Vendor Assignment & Tracking
Assign complaints and services to vendors and track progress in real-time.
Recurring Task Management
Create and manage recurring tasks, contract dates, and daily service assignments.
Service Status Monitoring
Monitor all service requests from new to in-progress, completed, and verified stages.
Why Residents Appreciate It
Easy Complaint Submission
Raise complaints and service requests easily through the resident portal.
Real-Time Status Tracking
View complaint status (New, In Progress, Completed, Verified) in real-time.
Automated Escalation Assurance
Complaints automatically escalate to higher levels if not resolved within SLA.
Verification Control
Verify and confirm resolution of complaints before closing.
Transparent Communication
Stay informed throughout the complaint resolution process with status updates.
Easy Complaint Submission
Raise complaints and service requests easily through the resident portal.
Real-Time Status Tracking
View complaint status (New, In Progress, Completed, Verified) in real-time.
Automated Escalation Assurance
Complaints automatically escalate to higher levels if not resolved within SLA.
Verification Control
Verify and confirm resolution of complaints before closing.
Transparent Communication
Stay informed throughout the complaint resolution process with status updates.
