Frequently asked questions

Get clear and simple answers to the most common questions about OneResi.

General Questions

OneResi is a complete property management system with a web portal for management teams and a mobile app for residents, designed to simplify daily operations in residential communities.

Property management companies, association/committee members, residents (owners/tenants), and security teams can all use the platform.

Yes. OneResi supports residential communities and is expanding to handle commercial properties as well.

It centralizes communication, billing, facility bookings, visitor management, and service requests, improving transparency, convenience, and efficiency.

Management App

They can manage units, residents, announcements, invoices, facility bookings, complaints, documents, expenses, reports, and more.

Yes. Role-based access lets you assign specific permissions to office staff, committee members, accountants, or security teams.

Yes. Committee members can create management meetings, record minutes, and track decisions.

Yes. Notices, announcements, reminders, and alerts can be shared instantly through the platform.

Resident App

Residents can view announcements, book facilities, invite visitors, pay invoices, download receipts, submit complaints, manage forms & documents, and receive instant notifications.

Yes. The app shows complete history for payments, service requests, and facility bookings.

Yes. The Forum feature allows residents to interact, discuss topics, and engage with the community.

Yes. Residents who own or rent multiple units can easily switch between units within the app.

Security

Yes. Residents can invite visitors in advance, and security can verify details instantly.

Yes. Real-time instant notifications are sent when a visitor checks in at the gate.

Yes. Visitor details can be checked via QR code or digital records, ensuring smooth and secure entry.

Absolutely. All visitor entries, timings, and records are stored digitally for easy reference.

Billing & Payments

Yes. Maintenance, sinking fund, utilities, and other charges can be auto-generated and sent to residents.

Through the app using supported payment modes such as UPI, card, or net banking.

Yes. Residents can track all past payments and download receipts anytime.

Yes. Management can view income, expense, dues, and collection reports.

Access & Support

You can book a demo through the website, and our team will set up your community and onboard your members.

Yes. Onboarding, setup guidance, and training sessions are available for management teams and committee members.

Yes. All data is encrypted, cloud-hosted, and backed up regularly for safety and reliability.

Yes. You may cancel with prior notice, and data backup/export can be provided on request.